Terms & Conditions

1. Billing & Subscription

• Initial Payment: Your first service payment is due at the time of sign-up.
• Automatic Billing: All subsequent services are billed automatically on the 1st of the month in which your service is scheduled. Monthly plans are billed every month. Bi-monthly and quarterly plans are billed only during the month of your scheduled service.
• Minimum Commitment: All subscription plans require a 3-cleaning minimum. Early cancellation before the third cleaning may result in a termination fee.
• Receipts: Digital receipts will be sent to the email address provided at registration.
• Payment Methods: We accept all major credit and debit cards. If a payment fails, we will attempt to charge your card again within 3 business days. Service may be paused after two consecutive failed payments.

2. Bin Requirements & Condition

To ensure the safety of our staff and the effectiveness of our equipment, bins must meet the following criteria. Failure to comply will result in a skipped service without a refund.

• Waste Restrictions: Bins must be free of unbagged human or animal waste. All fecal matter must be securely bagged.
• Empty Bins: Bins must be completely empty of trash, recycling, and yard debris. We cannot clean bins containing significant refuse. Small, stuck-on scraps at the bottom are acceptable.
• Prohibited Materials: Bins must be free of building materials (plaster, stucco, concrete, etc.), hazardous waste, chemicals, fresh paint, glue, adhesives, cooking oils, or motor oils.
• Post-Collection Rule: Please ensure no additional trash is placed in the bins after your waste hauler has emptied them but before our arrival.
• Bin Placement: Bins must be placed curbside and accessible from the street. We do not enter garages, backyards, or gated areas.

3. Cancellations & Rescheduling

Your appointments are reserved specifically for you. Because we route our trucks in advance, we require notice for changes.

• 24-Hour Notice: Rescheduling or cancellations must be made at least 24 hours prior to your appointment.
• Late Cancellations / No-Shows: Any appointment missed or changed with less than 24 hours’ notice will be charged 100% of the service amount. This may be deducted from your existing package or charged to your card on file.

4. Weather & Seasonal Adjustments

• General Weather: If weather conditions make service unsafe, we will reschedule your appointment to the next available slot.
• Monthly Subscribers: During January and February, we do not operate if the temperature is below 40°F. Your payment will be applied as a credit toward your next scheduled service.
• Bi-Monthly / Quarterly Subscribers: We do not provide service during January and February. We will accelerate a cleaning before Christmas and resume your schedule in March.

5. Service Guarantee

If you’re not satisfied with a cleaning, contact us within 48 hours and we’ll re-clean at no additional charge on our next route day.

6. Liability & Damage

Bin Bros KC is not responsible for damage to bins that are already in poor structural condition. In the rare event our equipment causes damage to your property, please contact us within 48 hours at (816) 820-1078 or harvey@binbroskc.com.

7. Changes to Terms

We may update these terms from time to time. We’ll notify you by email at least 30 days before any changes take effect. Continued use of the service after changes constitutes acceptance.